Summary of position:

The Training advisor role facilitates training, and workshops to support learners in achieving their Apprenticeship qualifications. Responsibilities include maintaining compliance with regulatory standards, managing learner records, and building positive relationships with learners and employers.    

Daily tasks involve visiting learners at their workplaces or virtually, delivering tailored training in Human Resources and Essential Skills, developing Individual Learning Plans (ILPs) for each learner, organising workload, and managing a personal diary. This field-based role covers the South and Mid Wales area, reporting to the Company Route Manager.

What you are responsible for:

• Communicating and liaising internally and externally, using appropriate methods to facilitate the development of profitable business and sustainable relationships with both clients and learners
• Providing support and guidance to ensure achievement of learner qualifications in line with: internal delivery process; internal quality assurance procedures and the standards required by external bodies
• Representing the Company in a professional manner and promoting all available services as opportunities arise
• Liaising with the sales team to ensure learners are recruited in line with the business plan and targets are met
• Carrying out all associated assessment and verification processes in accordance with internal quality systems, processes and procedures and within required timescales
• Ensuring all associated administrative tasks are completed to the required standards, in line with internal policies and procedures
• Ensuring that all relevant health and safety documents are completed within the necessary timescales, in line with the code of practice and internal policies and procedures
• Monitoring the working environment of the learners; reporting any unsafe practices or surroundings accordingly
• Ensuring a prompt response to any requests which may be made in conjunction with any internal and / or external audits conducted
• Responsible for ensuring that any complaints received from either learners or clients are dealt with professionally and effectively
• Responsible for effectively managing working diary to ensure all learners within caseload are visited accordingly and in line with the stipulated timescales
• Responsible for adhering to all equal opportunities and diversity related legislation in relation to learners, clients and colleagues
• Responsible for adhering to all health & safety related legislation in relation to learners, clients and colleagues
• Responsible for adhering to all ESDGC (Education for Sustainable Development and Global Citizenship) related information in respect of all learners, clients and colleagues
• To adhere to and promote the Company’s environmental practices.
• Any other duties as requested by your manager, which may be necessary from time to time.

Personal and other duties and responsibilities:

• To actively keep updated with the company’s services and programmes.
• To develop yourself by attending courses, meetings, training events, workshops and seminars, in order to not only develop yourself but also the company.
• To demonstrate clear written, verbal and digital communication skills including report writing skills.
• To be highly self-motivated and organised.
• To ensure effective customer care skills.
• A recognition and regard for observing confidentiality.
• The capacity to work as part of a team.
• An ability to work on own initiative and meet set timescales.
• General housekeeping duties.
• To display the Company’s core values at all times.

Essential Criteria

Experience:

• Minimum of 2 years’ experience within a HR role
• Membership with CIPD (minimum Associate level)

Qualifications & Knowledge

• Good standard of education: GCSE (or equivalent) English & Math
• CIPD qualification (minimum level 5)

Skills & Attributes

• Creative & passionate for training/learning  
• Ability to develop others  
• Proven track record of meeting targets  
• Excellent IT Skills with programs such as Microsoft Office, Word and Excel  
• Team Player with ability to work on own initiative  
• Willingness to undertake personal & professional development in relation to your role and business needs  
• Creative & passionate for training/learning  
• Ability to develop others  
• Proven track record of meeting targets  
• Excellent IT Skills with programs such as Microsoft Office, Word, and Excel  

Personal Qualities

• To uphold Company Values  
• Someone who displays initiative  
• Self-organised & motivated  
• Someone who understands the need to build a good rapport with learner and employer  
• Willingness and ability to be flexible and go above and beyond as and when needed 

Other

• Hold a valid UK driving licence and have access to a vehicle.