Through HR advice, reports and operational activity, support the organisation in securing the

talent needed to keep the workforce engaged and motivated. 

Understand all HR Policies so that advice given is policy-based and robust.  Be visible to the

business operations across Wales, be available and seek opportunities to enhance awareness of

best practice in people management.

Act as the first line of contact in HR for any employee relations’ advice for the business areas, ensuring that managers (and Directors) are engaged on sensitive issues that arise.

Work closely with HR and other colleagues to ensure consistency and excellence in HR service delivery.

Liaise with trade unions on special cases, policy development and any proposed changes to terms and conditions.

Main Duties

HR support to the Senior Leaders

• Provide timely, accurate, consistent and sound HR advice, guidance and constructive challenge, with due consideration to HR policy, statutory obligations and wider good practice HR support to managers and staff.

HR support to managers and staff

• Support, develop and coach managers to manage HR issues within organisation policies and procedures and good practice.
• Act as a facilitator to support line managers and staff to find joint solutions to issues. Support managers in handling complex and sensitive cases concerning conduct, wellbeing, attendance and performance.
• Brief business area meetings as required in relation to HR updates and dashboards

Recruitment and on-boarding

• For the business areas, facilitate the recruitment of the right people, right place, right time, from the development of job descriptions to on-boarding. Work with colleagues to publicise an attractive brand of the business to attract the best.
• Liaise with colleagues to ensure that the induction process for new starters is engaging, motivating and comprehensive to as to establish employees for success

HR good practice and teamwork

• Assist in periodic reviews and development of the Employee Handbook and other HR policies, procedures and guidance to reflect legislative changes, lessons learned and good practice, both as an author, reviewer and contributor
• Production of monthly/quarterly HR management information and HR updates for the relevant business area
• Draft papers and reports, as needed, and undertake HR corporate projects on an ad hoc basis
• Any other tasks required from time to time, commensurate with the grade of the role.

Essential skills and experience

• Educated to degree level or equivalent relevant experience
• CIPD qualified (Chartered Member MCIPD) and active CPD
• Good research, analytical and problem solving skills
• IT skills using e-packages, Word, Excel and PowerPoint
• Good persuasion and influencing skills
• Committed to self-development and learning
• Ability to produce analytical information to inform decision making.
• Ability to suggest the best way to present data and challenge whether the data requested will provide the right insight.
• Able to demonstrate the personal confidence and professional expertise to rapidly understand the HR requirements and develop/implement innovative and practical solutions in accordance with business needs.
• Analyses information flows across business processes, identifying changes/improvements required based on best practice.
• Required to analyse evidence, define issues, identify problems and propose and agree solutions with individuals.
• Excellent organisational skills, and ability to prioritise workload, work flexibly and mange own time effectively to meet agreed deadlines.
• Works with a degree of autonomy and minimal supervision
• Able to deal sensitively and discreetly with confidential information
• Able to develop and maintain positive and professional working relationships with both staff and external contacts
• Excellent verbal communication skills for use in meetings, presentations and focus groups
• Excellent written skills, including attention to detail and accuracy for proof reading correspondence and formatting reports containing complex or confidential information
• Thinks creatively to overcome and resolve problems with service delivery
• Work productively with colleagues across the to ensure a coordinated and efficient and effective service delivery
• Flexible and adaptable in changing environments with a commitment to teamwork and cooperation. Self-aware and a role model for the values and behaviours
• An awareness and a commitment to equality and diversity.
• An awareness and commitment to the arrangements for health and safety.

Excellent benefits include:

• Flexible working – 1/2 days onsite in Cardiff per week
• 35 hour week with the option of compressing hours into a 9 day fortnight from Day 1!
• 33 days hols PLUS 8 bank hols
• Excellent pension scheme
• Life Assurance
• Free pre-booked onsite parking plus subsidised NCP