Main purpose of job:

To support the H.R Team and the wider business in all aspects of the employee lifecycle as well as supporting the team on projects. 

Scope:

The postholder will provide an operational and advisory service to colleagues and managers in the interpretation of policies and procedures, as well as providing support by attending formal meetings including disciplinary, grievance, redundancy consultation and absence meetings.  This will include managing case work and ensuring complete and accurate records.

Key responsibilities:

People & Culture

• Develop effective and strong relationships with managers at all levels to promote good employee relations, and coaching where necessary to encourage early intervention to prevent escalation where possible.
• Provide advice and support on the management of formal people processes, attending formal meetings and ensuring accurate records are taken, and providing advice on processes where necessary.
• Lead on Absence Management for CTS and provide support to the People & Culture Business Partner on absence management across the rest of the business. Proactively liaising with managers to ensure absence issues are addressed in a consistent way, through coaching, advising and supporting managers.
• Advise on occupational sick pay entitlements, liaising with payroll to ensure timely communication with employees of changes in pay whilst absent.
• Advise on and manage Occupational Health referrals where necessary.
• Work with the H.R team on projects and improving People processes.
• Provide advice and support on the whole range of generalist People services.
• Provide expert resourcing advice and facilitate the hiring of applicants, working with recruiting managers to gain a clear understanding of the skills required.
• Support the HR team with all other operational issues that may arise.
• Support the monitoring, reviewing, and updating of H.R policies and procedures ensuring they are in line with current legislation.

Systems

• Managing the MHR iTrent system, including system administration including upgrades and patches, managing workflows and data management with support from People Operations Coordinator.
• Ensure the ITrent is updated to comply with HR policies and legislation and utilizing reporting application for reporting and data analysis including providing establishment cost and KPI data for People and Culture. 
• Offering support to all user and line managers including training support as and when required.

General

• To cooperate with us in complying with relevant health and safety legislation, policies and procedures in the performance of the post.
• To behave in accordance with our values
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.
• To ensure compliance with our policies and procedures at all times

The duties in this job description are not exhaustive and may be altered at any time to reflect the changing needs of the organisation.

Essential Skills & experience:

• CIPD Level 5 or working towards.
• Knowledge and experience of working in a busy HR department.
• Knowledge of employment law and a strong understanding of a People Function.
• Previous recruitment experience.
• Ability to advise and work with senior members of an organisation.
• Strong administration experience and a strong understanding of various IT software.
• Strong experience of using HRIS – iTrent, to include managing and maintaining the system and being the first point of contact for any HR system queries.
• Ability to plan and prioritise workload.
• Ability to perform consistently under pressure and meet demanding deadlines.
• Ability to build strong working relationships with key people in all areas of the Company.
• Excellent communication skills, to include, verbal and written, and ability to engage at both Director level, all users and with technical resources.
• Understanding of GDPR legislation.
• Welsh language speaker/writer*

Points marked with an asterisk (*) are desirable rather than essential.

Health and Safety

Every employed person, including Managers.

Responsibilities

All employees are responsible for: –

• The observance and implementation of rules and systems which are derived from the Health and Safety Policy and the arrangements for its implementation.
• Taking reasonable care for their personal health and safety and that of fellow employees and others who may be affected either directly or indirectly by their acts or omissions at work.
• Reporting promptly to the appropriate Manager potential or actual hazards and defects.
• Taking part in any health and safety training considered by the Company to be necessary in order to comply with the Company Health and Safety Policy and current legislation.
• Knowing the correct action to be taken in the event of an accident, fire or other emergency.
• Co-operating with Management and other employees in meeting statutory requirements.
• Not interfering with or misusing anything provided to protect their health, safety or welfare which is required by legislation and using any machinery, equipment, substance or safety device in accordance with any training and instruction.